How Our Core Values Foster Exceptional Service


HomeTeam Pest DefenseAt HomeTeam, our team members work hard to help you tackle household pests and to provide you with the best experience possible. Our primary goal is to exceed your expectations every time we visit your home for pest control service. We take pride in that 87% of our customers are very or extremely likely to recommend our services to family, friends, and neighbors. To ensure a high standard of consistent performance, our technicians must be knowledgeable, professional, and trustworthy.

We created 6 Core Values several years ago to reflect our purpose, which is Protecting Homes, Improving Communities. The values are: Transparency, Continuous Improvement, Fun, Teamwork, People Focused, and Commitment to Serving Others. They exemplify the HomeTeam difference and what sets us apart from other pest management companies, driving the way we serve our customers, work with fellow team members, and guide our daily lives. In short, they are the heart of everything we do.

Commitment to Serving Others: We are dedicated to, and passionate about, serving others, each other, customers, friends, family, and strangers.

People Focused: Our primary focus is building strong relationships. We engage and empower our team to assist customers and that, in turn, gives our customers the best service experience. A main priority is the well-being and ongoing development of our people.

Steven, service manager of our Myrtle Beach branch, explains what the value of Teamwork means to him.

Transparency: We are committed to honest communication and identifying opportunities to grow and improve. We make sure that everyone understands what we are trying to accomplish and their contribution to success.

Continuous Improvement: We have a relentless focus on making everything better: ourselves, our work environment, our processes, and our service to the customers who put their faith and trust in us.

Teamwork: Our team depends on one another, and we work collaboratively while embracing our differences. Accountability and personal responsibility are commitments we make.

Fun: We celebrate success and find joy in what we do. Fostering an environment that encourages us to have fun, do good and live our values is a priority.

We often hear from customers about their positive experiences with our team, and many of these stories reflect our core values coming to life. Now, we’re peeling back the curtain to showcase what life as a “HomeTeamer” is like and how our team members live our core values, both at work and in their personal lives. You can see their stories on our new Instagram channel. Follow @LifeAtHomeTeam to get to know more of what we’re all about.

If our passion for serving others inspires you, and you are interested in becoming a “HomeTeamer,” we’d love for you to consider joining our team! You can search and apply for open positions and learn about our great benefits here.

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